At Endlessly Cherished LLC, we strive to ensure you’re completely satisfied with your purchase. Please review our return policy for details on eligibility and procedures.

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1. Non-Returnable Items
Due to the personalized and custom nature of some of our products, we only accept returns or exchanges for the following reasons:

• Defective or damaged items.
• Incorrect items received.

To qualify for a return or exchange:

• The request must be made within 30 days of receiving your order.
• The item must be unused, in its original condition, and in the original packaging.

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2. Refunds
Refunds are issued under the following conditions:

• Approved defective or incorrect item returns.
• If the item is not available for exchange, a refund will be processed to your original payment method.

Refunds may take 5-7 business days to process after approval.

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3. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at EndlesslyCherished@gmail.com with the following:

• Your order number.
• A photo of the damaged or defective item.
• A brief description of the issue.

We will work to resolve the matter quickly by providing a replacement or refund.

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4. How to Initiate a Return or Exchange
To begin the process, email us at EndlesslyCherished@gmail.com with:

• Your order number.
• The reason for the return or exchange.
• Photos of the item, if applicable.

Once your return is approved, you’ll receive instructions on how to send the item back. Return shipping costs may apply unless the item is defective or incorrect.

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5. Exceptions
We cannot accept returns or exchanges for:

• Items damaged by misuse or improper care.
• Items returned without prior approval.

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6. Cancellations and Order Changes
If you need to cancel or make changes to your order, please contact us within 24 hours of placing it. After this window, we may not be able to accommodate changes as the order will have entered production.

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If you have any questions or concerns about our return policy, feel free to reach out to us at EndlesslyCherished@gmail.com.